Privacy Policy

1. Introduction

At EPEC International ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B chemical marketplace platform and services.

This policy applies to all users of EPEC International, including buyers, suppliers, and visitors to our website. By accessing or using our platform, you agree to the collection and use of information in accordance with this policy.

This Privacy Policy was last updated on April 10, 2026 and is effective immediately upon publication.

2. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

• Name and contact details (email address, phone number, company name)
• Billing and shipping addresses
• Business registration information
• Government-issued identification (for verification purposes)
• Payment information (processed securely through third-party payment providers)

Transaction Information

• Order history and inquiry records
• Payment transactions and records
• Shipping and delivery information
• Communication records with other users

Device and Usage Information

• IP address and browser type
• Device identifiers and operating system
• Pages visited and features used
• Search history and preferences
• Date and time of access

3. How We Use Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our platform and services
• Transaction Processing: To process orders, payments, and shipments
• Communication: To send notifications, updates, and promotional messages
• Verification: To verify user identities and business credentials
• Improvement: To analyze usage patterns and improve user experience
• Security: To detect, prevent, and address fraud and security issues
• Legal Compliance: To comply with applicable laws and regulations
• Customer Support: To respond to inquiries and provide assistance

4. Information Sharing

We may share your information in the following circumstances:

With Other Users

When you engage in transactions, we share relevant information with the other party, including your company name, contact details (for order fulfillment), and transaction details.

With Service Providers

We share information with third-party service providers who assist us in:

• Payment processing and fraud prevention
• Shipping and logistics
• Cloud hosting and data storage
• Analytics and marketing

Legal Requirements

We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

We Do Not Sell

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement robust security measures to protect your information:

• Encryption: SSL/TLS encryption for all data transmissions
• Secure Storage: Data stored in encrypted databases with access controls
• Access Controls: Strict access policies limiting data access to authorized personnel
• Regular Audits: Periodic security assessments and penetration testing
• PCI DSS Compliance: Payment card data handled in compliance with PCI standards
• Employee Training: Regular privacy and security training for staff

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on your agreement

To exercise any of these rights, please contact us at privacy@epec.com. We will respond to your request within 30 days.

7. Cookies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings or our Cookie Consent tool. Disabling certain cookies may affect platform functionality.

8. Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@epec.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date at the top
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: